1. What makes NexusCore performance apparel different?
Our gear is specifically designed with both peak performance and longevity in mind. We source advanced fabrics that support your body during intense workouts while remaining durable enough to withstand the test of time, helping you train smarter and recover faster.

2. How long will it take to receive my order?
All orders are processed within 1 to 3 working days. Once dispatched, standard delivery within the UK typically takes 3 to 5 working days, while our Next Working Day Delivery option will reach you in 1 to 2 working days.
 

3. Do you ship outside the United Kingdom?
Yes, we offer international shipping to select regions. Please note that delivery times will vary depending on the destination, and international orders may be subject to customs duties and import taxes upon arrival.

​

4. How can I track my parcel?
As soon as your order is dispatched, you will receive a Shipment Confirmation email containing your tracking number and a link to follow your parcel's journey. Tracking links usually become active within 24 hours of dispatch.

​

5. What is your return policy if my apparel doesn't fit?
We want you to have the perfect fit! Under UK law, you have 14 days from the date of delivery to notify us if you wish to return or exchange an item. The apparel must be unworn, in its original condition, and with all tags still attached.

​

6. Are there any customs duties or import taxes?
For UK deliveries, there are no extra customs charges. However, for international orders, the customer is responsible for any import VAT, duties, or customs handling fees applied by their country's border control.

​

7. How should I care for my performance wear?
To ensure the longevity of your apparel, we recommend washing your items in cold water with similar colours and avoiding the use of fabric softeners, which can degrade sweat-wicking materials. Always air dry your gear instead of using a tumble dryer.

​

8. Can I change or cancel my order after it has been placed?
We process orders very quickly to get your gear to you as soon as possible. If you need to make an amendment or cancel your order, please email us immediately at support@nexuscorestore.com with "URGENT: Order Change" in the subject line. We will do our best to help, but we cannot guarantee changes once the fulfillment process has started.

​

9. What should I do if I receive a faulty or damaged item?
We adhere to strict quality control, but if an item arrives damaged or develops a fault, you are fully protected under the Consumer Rights Act 2015. Please contact our support team immediately with your order number and clear photos of the issue so we can arrange a replacement or refund.

​

10. Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as secure express checkout options like Apple Pay and Google Pay. All transactions are securely encrypted for your protection.